Help Desk Support Apprentice
SWEETHAVEN COMPUTERS LIMITED · Surrey, UK
- Salary
- £16,500 a year
- Level
- Level 3
- Duration
- 1 Year 3 Months
- Closes
- 18 Dec 2026
- Qualification
- Information Communication Technician apprenticeship standard
- Training provider
- SOLVEWAY LIMITED
About the role
SWEETHAVEN COMPUTERS LIMITED is seeking a Help Desk Support Apprentice to provide day-to-day IT support. The apprentice will assist colleagues and customers by troubleshooting and resolving technical issues via phone, email, chat, or in person. Duties include guiding users through fixes, escalating issues, investigating and diagnosing problems, installing and configuring hardware and software, supporting system roll-outs, and adhering to security policies. The role also involves administering security access, documenting tasks for an audit trail, and maintaining up-to-date IT skills through guided self-learning. This is an excellent opportunity to gain hands-on experience in a dynamic IT environment and progress to 2nd-line support.
Entry requirements
- GCSE Maths and English at grade 4 or above.
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