ICT Apprentice
Buckinghamshire Council · Aylesbury, UK
- Salary
- £15,392 a year
- Level
- Level 3
- Duration
- 1 Year 6 Months
- Closes
- 15 Nov 2026
- Qualification
- Customer Service L3 Specialist qualification
- Training provider
- BUCKINGHAMSHIRE COUNCIL
About the role
Are you looking for a future career whilst achieving an apprenticeship qualification? Do you have a passion to learn and work in IT? If this is you we want to hear from you! Our IT Services Team provides IT solutions and support to over 4000 internal customers. You will learn on-the-job and work to successfully resolve customer IT issues. Duties will include diagnosing & resolving software, hardware and networking incidents, learning how to use a range of IT support tools, recording, updating and documenting requests using the IT Service Desk system, installing and configuring new IT equipment, and providing excellent customer service when speaking to internal and external customers. You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service L3 Specialist qualification.
Entry requirements
- GCSE English Grade C/4 or above, GCSE Maths Grade C/4 or above, Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Analytical skills, Team working, Patience
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