IT Service Desk Engineer Apprentice
SONA IT · Stanmore HA7 1DT
- Salary
- £23,000 - £26,000
- Level
- Level 3
- Duration
- 17 months
- Closes
- 17 Nov 2026
- Qualification
- Level 3 Apprenticeship
- Training provider
- QA
About the role
Sona IT is seeking an IT Service Desk Engineer Apprentice to join their 1st Line Support team. This entry-level role is ideal for someone starting their IT career, acting as the first point of contact for clients. Responsibilities include responding to queries, resolving common IT issues, managing user onboarding/offboarding, preparing devices, and escalating complex problems. Apprentices will study for a recognised Level 3 apprenticeship with a structured development plan and a dedicated buddy. The role requires a genuine interest in IT, clear communication skills, a logical approach to problem-solving, and reliability. Desirable experience includes building/fixing computers or familiarity with Windows 11, Microsoft 365, or macOS. Upon completion, there are opportunities to progress to 2nd/3rd line positions. 90% of QA apprentices secure permanent employment post-apprenticeship.
Entry requirements
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, and GCSE Maths and English (or equivalents) at grades 3+ (D or above). Must not hold an existing qualification at the same or higher level in a similar subject.
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