IT Service Desk Apprentice

About the role

Prolinx is seeking a proactive and customer-focused apprentice to join their IT Service Desk team, providing 24/7/365 support for end users. This entry-level position is ideal for someone early in their IT career, offering the opportunity to gain hands-on experience in troubleshooting and resolving a wide range of IT issues, including operating systems, applications, printers, and networks. Responsibilities include serving as the primary point of contact for IT inquiries, documenting support requests, contributing to a knowledge base, and ensuring excellent customer service. The role requires flexibility for a rotational shift pattern, including nights and weekends. Benefits include a pension scheme, electric car salary sacrifice, annual learning credits, and company bonus schemes.

Entry requirements

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject. GCSE Maths and English (or equivalents) at grades 3+ (D or above). Must not hold an existing qualification at the same or higher level in a similar subject.

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