3 AI support & productivity technician Apprentice

OPENDA LTD · CHIPPENHAM, UK

Salary
£18,000 a year
Level
Level 3
Duration
1 Year 6 Months
Closes
14 Nov 2026
Qualification
Digital Support Technician Level 3 Apprenticeship Standard
Training provider
LEEP TALENT LIMITED

About the role

This apprenticeship offers a fantastic opportunity to become an AI Support & Productivity Technician at OPENDA LTD. You will provide crucial digital application support to customers, investigating and resolving issues within the QX system. This role involves clear communication with users, supporting go-live activities, and contributing to continuous improvement of the system. You will learn to identify and escalate issues beyond your current competence. Key duties include designing, creating, and implementing new features, monitoring and managing error logs, and performing methodical investigations into application and digital problems. Testing of development changes and application fixes will be a key responsibility, ensuring a 'Right First-Time' result. You will also support the implementation of changes and upgrades, assisting the onsite team during go-live. Customer support will be delivered via phone, email, and other channels, addressing daily customer queries and understanding their requirements. Training will be provided on effective use of the QX ERP system, offering guidance on functionality and advising customers on best practices to enhance productivity and efficiency. Assisting with application training, demonstrations, and user guidance will help customers build confidence and skills in using QX and associated digital systems. Clear communication of technical information to customers and colleagues is essential, keeping customers updated on progress and expected timelines. The role also involves undertaking basic analysis of support and application data using digital tools to identify trends and opportunities for improvement. You will develop an understanding of database structures and how business data is utilized within the QX system, adhering to Openda's information security, data protection, and confidentiality policies. Potential information security and data protection issues must be recognized and escalated.

Entry requirements

  • GCSE English and Maths at grade 4/C or above. Strong communication, IT, attention to detail, organisation, customer care, problem-solving, presentation, administrative, number, analytical, logical, and teamwork skills are essential, along with patience and creativity.

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