IT Apprenticeship

Hero IT Support · Falmer, Brighton, BN1 9SB

Salary
£18,000 a year
Level
Level 3
Duration
1 Year 3 Months
Closes
12 Nov 2026
Qualification
Level 3 Apprenticeship
Training provider
BALTIC TRAINING SERVICES LIMITED

About the role

Join Hero IT Support as an IT Apprentice and embark on a journey to build a career in the dynamic world of technology. This apprenticeship offers hands-on experience in all facets of technical support, from initial setup and user account management using Windows Group Policy for Office 365, to effective communication via various channels for technical guidance. You will learn to manage a ticketing system to resolve client issues efficiently, adhering to strict SLAs. The role involves utilizing troubleshooting tools like Advanced IP Scanner and PowerShell, performing hardware diagnostics, and configuring both virtual and physical equipment. Hero IT Support, with over 15 years of experience, provides a structured training environment and exposure to projects like cloud migrations and VoIP systems. This Level 3 apprenticeship is ideal for individuals passionate about technology, offering a supportive atmosphere with great career progression opportunities.

Entry requirements

  • GCSE English: 5 (Essential), GCSE Math: 4 (Essential), Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Team working

Apply on the employer's site

More apprenticeships like this