IT Service Desk Engineer Apprentice
SONA IT LTD · HOWARD RD, UK
- Salary
- £23,000 a year
- Level
- Level 3
- Duration
- 1 Year 5 Months
- Closes
- 17 Nov 2026
- Qualification
- Advanced Apprenticeship (Level 3)
- Training provider
- QA LIMITED
About the role
This apprenticeship offers an exciting opportunity to join the 1st Line Support team at SONA IT LTD as an IT Service Desk Engineer Apprentice. You will be the primary point of contact for clients, handling their IT queries via phone, email, live chat, and WhatsApp. Key responsibilities include resolving common IT issues such as password resets, MFA, Outlook problems, printer issues, and device performance. You will also manage user onboarding and offboarding processes, including Microsoft 365 accounts and licenses, and prepare, test, and deploy Windows devices. The role involves monitoring alerts, escalating hardware or critical issues, and contributing to the knowledge base. This role is ideal for individuals with strong communication and IT skills, a problem-solving mindset, and good organizational abilities, looking to gain hands-on experience in a dynamic IT environment.
Entry requirements
- GCSEs in Maths & English (Grade 3+ D or above), and 3 GCSEs in any subject (Grade 4+ A*-C)
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