Apprentice Customer Experience Specialist

LIGHTWAVERF TECHNOLOGY LIMITED · Aldridge

Salary
£18,000 a year
Level
Level 3
Duration
1 Year 3 Months
Closes
13 Nov 2026
Qualification
NVQ Level 3 Customer Service
Training provider
DERBY BUSINESS COLLEGE LIMITED

About the role

Lightwave is a smart home automation company seeking an enthusiastic and dedicated Apprentice Customer Experience Specialist. This is a fantastic opportunity to begin a career within a leading-edge smart home business. The role involves providing top-notch technical assistance and support to customers via phone, email, and chat, troubleshooting hardware and software issues, and collaborating with cross-functional teams to ensure prompt resolution of complex issues. Responsibilities also include answering inbound calls, responding to support tickets, organizing returns, updating the CRM system, and assisting other departments during quieter periods. The apprentice will maintain a high level of product knowledge and provide feedback for product improvements. This apprenticeship includes obtaining an NVQ Level 3 Customer Service qualification, with all training completed remotely via Teams with 24/7 support from a development coach. Off-the-job training will be incorporated into weekly working hours.

Entry requirements

  • GCSE Maths & English grade 4/C or above, with strong communication, IT, attention to detail, organisation, customer care, problem-solving, administrative, and team working skills.

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