Customer Service Apprentice

PREMIER EDUCATION GROUP LIMITED · Attleborough, UK

Salary
£15,600 a year
Level
Level 3
Duration
1 Year 3 Months
Closes
31 Oct 2026
Qualification
Level 3 Customer Service Specialist
Training provider
THE EDUCATIONWISE ACADEMY LTD

About the role

Start your career in customer service with a Level 3 apprenticeship. Help parents with bookings and payments for after-school clubs, holiday clubs and wraparound care. You’ll get full training, a mentor from day one and a four-day week.

Your day-to-day will include answering calls and emails from parents, schools and franchisees, using HubSpot. You will help parents with bookings, changes, cancellations and refunds, following our policies, and update bookings in our system and process refunds. You will explain childcare vouchers, Tax-Free Childcare and other payment schemes clearly. You will help parents use our booking app and Family Portal, and report any issues. You will reply to online reviews and log complaints, and pass on sensitive matters to the right person. You will keep clear, accurate notes on calls and emails, and support marketing and lead generation teams when Customer Solutions is quieter. The pace changes through the year, with September and January being the busiest months.

Entry requirements

  • GCSE English and Maths Grade 4 (C) or above. Communication skills, IT skills, Attention to detail, Customer care skills, Team working, Patience, Telephone manner, Willingness to learn.

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