Customer Service Apprentice - Barnstaple

About the role

This apprenticeship offers a fantastic opportunity to join FMG Repair Services Limited as a Customer Service Apprentice in Barnstaple. You will be responsible for booking customer cars in for repair, preparing job cards and files, maintaining a filing system for all relevant paperwork, and providing vehicle progress reports. On job completion, you will handle customer payments, paying close attention to banking and security arrangements. This role involves comprehensive administration duties within the service department. Upon successful completion, you will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification, along with Level 1 EV Awareness. Training will be conducted in-house with a skills coach every 28 days, with no college attendance required. This apprenticeship is ideal for individuals looking to develop their customer service skills and potentially progress within the service department, possibly even to an area service manager role. FMG Repair Services is one of the UK's largest groups of accident repair centres, committed to providing excellent service, speed, quality, and value to customers.

Entry requirements

• GCSE English and Maths: 4+ (Desired)

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