Customer Service Apprentice
FMG REPAIR SERVICES LIMITED · Barnstaple, UK
- Salary
- £17,728.62 a year
- Level
- Level 3
- Duration
- 1 Year 6 Months
- Closes
- 31 Oct 2026
- Qualification
- Customer Service Specialist Level 3 Apprenticeship Standard
- Training provider
- SKILLNET LIMITED
About the role
This apprenticeship offers a fantastic opportunity to join FMG Repair Services Limited as a Customer Service Apprentice in Barnstaple. You will play a crucial role in providing exceptional service by managing the booking of vehicles for repair work, aiming to minimize customer waiting times and ensure high levels of satisfaction. Your responsibilities will include issuing courtesy cars, handling associated paperwork, preparing job cards and files, maintaining filing systems, providing vehicle progress reports, and collecting payments upon job completion. This role involves significant administrative tasks and direct customer interaction, ensuring smooth operational flow within the service department. The apprenticeship will provide you with the skills and knowledge to excel in customer service and administrative roles, with potential career progression within the company.
You will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification and Level 1 EV Awareness. The training will be conducted in-house with a skills coach once every 28 days, with no college involvement or block release required. This hands-on approach ensures practical application of learned skills.
Entry requirements
- GCSE English and Maths at grade 4 or above (or equivalent).
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