B&Q Customer Advisor Apprenticeship

B&Q - Basildon · Basildon, UK

Salary
£13,10 per hour
Level
Level 2
Duration
1 Year 3 Months
Closes
31 Oct 2026
Qualification
Customer Service Practitioner Level 2
Training provider
LIFETIME TRAINING GROUP LIMITED

About the role

Embark on a career as a B&Q Customer Advisor, where you'll become an expert in home improvement and a guide for customers. This apprenticeship focuses on developing strong customer service skills, including actively engaging with shoppers, understanding their needs, and providing tailored solutions. You'll collaborate with colleagues, turn challenging customer interactions into positive experiences, and utilize store systems to drive sales. A key aspect of this role is ensuring the store maintains a welcoming and well-organized appearance. You will also be responsible for adhering to safety and legal compliance, as well as company policies and procedures. This apprenticeship offers a supportive environment with opportunities for personal growth and a variety of benefits, including an award-winning pension scheme, share options, and shopping discounts. Upon completion, you will have gained valuable experience and a Level 2 Customer Service Practitioner qualification. The apprenticeship is structured over 15 months, and you will join the B&Q team on a permanent contract, with ongoing training and development opportunities available.

Entry requirements

  • None required

Apply on the employer's site

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