Customer Service Representative Apprenticeship

Kompare Limited · Upminster, UK

Salary
£16,640 a year
Level
Level 2
Duration
1 Year
Closes
30 Oct 2026
Qualification
Customer Service Practitioner apprenticeship L2
Training provider
BABINGTON BUSINESS COLLEGE LIMITED

About the role

Kompare Limited is seeking a motivated individual to join their team as a Call Centre Customer Service Representative Apprentice. This apprenticeship offers the opportunity to study towards a Customer Service Practitioner apprenticeship at Level 2. As an apprentice, you will be the primary point of contact for customers applying for various insurance or financial products. Your role will involve managing inbound calls, connecting clients with the appropriate broker for their insurance or financial quotes, and developing strong communication skills to ensure a seamless transition. Key responsibilities include calling insurance applications from the CRM system, building rapport with applicants to ensure a high-quality experience, filtering their insurance needs, and managing call requirements such as booking callbacks or offering multiple broker options. You will also be responsible for updating the CRM system with relevant notes for insurers. A full UK Driving License is a mandatory requirement for this position. Preferred skills include basic computer literacy and an excellent telephone manner. The ideal candidate will be confident, professional, enthusiastic, possess a positive outlook and a desire to succeed, and be motivated to learn and grow within the role. Upon successful completion of this 12-month apprenticeship, there is a possibility of being offered a full-time role.

Entry requirements

  • Full UK Driving License, Basic Computer Skills, Excellent Telephone Manner, Confident, Professional, Enthusiastic, Positive Outlook & Desire To Succeed, Motivated

Apply on the employer's site

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