Customer Service Specialist Apprentice
THE CAXTON SURGERY · SHROPSHIRE
- Salary
- £13,312 a year
- Level
- Level 3
- Duration
- 1 Year
- Closes
- 30 Oct 2026
- Qualification
- Customer Service Specialist Level 3
- Training provider
- SBC TRAINING LIMITED
About the role
Caxton Surgery is seeking a Customer Service Specialist Apprentice to join their team. This apprenticeship offers an opportunity to gain valuable experience within an NHS setting and become a well-trained member of the practice. The role involves providing an effective reception service, managing appointment systems, processing patient requests, answering calls, and assisting clinical staff. The apprentice will also be responsible for data entry and maintaining a tidy workspace. Emphasis is placed on confidentiality, communication skills, and the ability to remain calm and professional when dealing with patients. Upon completion, there is potential for full-time employment with Caxton Surgery or the acquisition of transferable skills for future employment.
Entry requirements
- GCSE English grade 4, GCSE Maths grade 4, Communication skills, IT skills, Organisation skills, Team working, Patience, Confidentiality, Customer service experience
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