Customer Service Apprentice - Cambridge

About the role

This apprenticeship offers a fantastic opportunity to become a Customer Service Apprentice with FMG REPAIR SERVICES LIMITED in Cambridge. As an apprentice, you will be responsible for booking customer cars in for repair and attention, maintaining a filing system for job cards and invoices, and providing vehicle progress reports. You will also handle payments from customers upon job completion, ensuring adherence to banking and security arrangements. This role involves comprehensive administration duties related to customer service. Upon successful completion, you will achieve a Customer Service Specialist Level 3 Apprenticeship Standard Qualification, along with Level 1 EV Awareness. The training will be delivered in-house by a skills coach once every 28 days, with no college or block release required. This apprenticeship is an excellent pathway to potentially progress further within the service department, possibly to an area service manager role.

Entry requirements

• GCSE English and Maths: 4+ (Desired)

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