Customer Service Specialist Apprenticeship
THG (The Hut.com Limited) · Cheshire, UK
- Salary
- £16,224 a year
- Level
- Level 3
- Duration
- 1 Year
- Closes
- 9 Nov 2026
- Qualification
- Customer Service Specialist Apprenticeship L3
- Training provider
- BABINGTON BUSINESS COLLEGE LIMITED
About the role
THG is seeking a Customer Service Apprentice to join their team in Cheshire. This role involves studying towards a Customer Service Specialist Apprenticeship at Level 3. The apprentice will act as an escalation point for complex customer queries, utilize data to resolve issues, and improve service performance. Key responsibilities include monitoring performance metrics, investigating root causes of customer issues, coordinating with other departments, maintaining knowledge base content, supporting quality monitoring, and contributing to service improvement projects. Upon successful completion, there's a possibility of a full-time role.
Entry requirements
- Administrative Skills, Customer Care Skills, IT Skills, Non judgemental, Organisational Skills, Patience, Problem Solving Skills, Teamworking, Communication Skills
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