Customer Service Specialist Apprentice
THE CAXTON SURGERY · Oswestry, Shropshire, UK
- Salary
- £13,312 a year
- Level
- Level 3
- Duration
- 1 Year
- Closes
- 30 Oct 2026
- Qualification
- Customer Service Specialist Level 3
- Training provider
- SBC TRAINING LIMITED
About the role
This apprenticeship offers a fantastic opportunity to become a Customer Service Specialist at THE CAXTON SURGERY. You will be responsible for providing an efficient reception service, managing the practice appointment system, processing patient requests for appointments, and answering incoming phone calls. Key duties include initiating contact with patients and external agencies, clinically coding data on EMIS, and maintaining patient healthcare records. The role also involves managing general queries, maintaining a clean working area, and supporting clinical staff. You will gain experience in managing priorities, problem-solving, and decision-making, potentially leading to people management responsibilities. The apprenticeship includes training in Customer Service Specialist Level 3, functional skills, and an end-point assessment.
Entry requirements
- GCSE English: 4 (Desired), GCSE Maths: 4 (Desired), Communication skills, IT skills, Organisation skills, Team working, Patience, Confidentially, Customer service experience
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