Customer Service Apprentice

VOLUMATIC LTD · W MIDLANDS

Salary
£24,785 a year
Level
Level 3
Duration
1 Year 6 Months
Closes
9 Oct 2026
Qualification
Customer Service Specialist
Training provider
BMS PROGRESS LLP

About the role

This apprenticeship is designed to provide an end to end customer service development programme for more senior and specialist roles, developing the skills to effectively manage the customer service experience across complex cases. As a Customer Service Apprentice, you will become an important part of our Customer Support team, helping to deliver exceptional service to our customers and business partners. You will learn how to handle customer enquiries, provide administrative support, maintain customer records and assist with resolving issues professionally and efficiently. This role offers hands-on experience in a supportive environment where you will develop practical skills, industry knowledge and confidence in dealing with customers. Duties include responding to customer enquiries via telephone, email and online systems, providing first-line support and advice, logging and updating customer information, assisting in managing service requests, liaising with internal departments, processing documentation and learning company procedures. Potential for future career progression within Volumatic upon successful completion of the apprenticeship.

Entry requirements

  • GCSE English and Maths at grade 4/C or above, or equivalent.

Apply on the employer's site

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