Apprentice Customer Service

Bluecube Cloud Services Limited · Lincoln, UK

Salary
£14,976 to £23,793.12
Level
Level 3
Duration
1 Year 6 Months
Closes
11 Oct 2026
Qualification
Level 3 Customer Service
Training provider
LINCOLN COLLEGE

About the role

This is a fantastic opportunity to begin your career with Bluecube Cloud Services. As an apprentice Help Desk agent, you will gain hands-on experience supporting clients and helping to resolve technical IT issues whilst working towards your level 3 customer service qualification.

Duties will include, but will not be limited to: Providing front-line support via the phone, email and remote tools, logging and managing support tickets, learning to maintain technical documents and asset inventories, and upholding IT security practices and supporting compliance. We are looking for an individual who has a genuine passion for IT and problem-solving, along with a willingness to learn and develop within our professional environment. We encourage on-the-job learning and provide opportunities for training and professional certifications to support our team’s development. In return, we expect a genuine commitment and enthusiasm to learn, develop new skills and grow within the role. A full-time IT Helpdesk Technician position within the team is available, with the progression to move into a specialist field within the team.

Entry requirements

  • GCSE English and Maths at grade C/4 or above. Strong communication, IT, attention to detail, customer care, problem-solving, administrative, number, analytical, logical, team working, and initiative skills.

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