Customer Service Practitioner Apprentice
QVANTA LIMITED · Crewe
- Salary
- £14,560 to £23,132.20 a year
- Level
- Level 2
- Duration
- 11 Months
- Closes
- 12 Oct 2026
- Qualification
- Level 2 Customer Service Practitioner Apprenticeship
- Training provider
- CHESHIRE COLLEGE SOUTH AND WEST
About the role
This is an exciting opportunity to gain hands-on experience within the rapidly growing electric vehicle sector while developing valuable workplace skills. Working alongside experienced colleagues, you will learn how to support customers, dealerships, charge point manufacturers, and electrical contractors through every stage of their journey.
Key Responsibilities include supporting customers via telephone, email, and online chat, assisting with matching EV customers to certified electrical contractors, monitoring customer journeys, making outbound calls, maintaining accurate customer records, supporting the resolution of customer queries, working closely with colleagues, monitoring service performance, suggesting improvements, and developing knowledge of Qvanta's products and services. The apprenticeship combines practical workplace experience with structured learning, helping you develop the knowledge, skills, and behaviours needed to succeed in a customer service career.
Entry requirements
- GCSE English and Maths at Grade C/4 or above.
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