Contact Management Centre Officer - Apprenticeship
Thames Valley Police · Oxford Spires Business Park, UK
- Salary
- £40,945.78 a year
- Level
- Level 3
- Duration
- 1 Year 6 Months
- Closes
- 18 Oct 2026
- Qualification
- Level 3 Apprenticeship in Emergency Service Contact Handling
- Training provider
- THE CHIEF CONSTABLE OF THAMES VALLEY
About the role
Join Thames Valley Police as a Contact Management Centre Officer apprentice and become the crucial first point of contact for the public. You will handle emergency and non-emergency calls, record crime reports accurately, and liaise with partner agencies. This demanding role requires you to remain calm under pressure, gather vital information, and signpost individuals to appropriate services. You'll develop essential communication, IT, and problem-solving skills. Upon completion of the 18-month apprenticeship, you will receive a Level 3 qualification in emergency service contact handling, with opportunities for career progression within the force.
Entry requirements
- GCSE English and Maths at grade 4/C or above. Desired skills include strong communication, IT proficiency, attention to detail, organization, customer care, problem-solving, administrative, analytical, teamwork, and patience.
More apprenticeships like this
- Police Controller - Apprenticeship at Thames Valley Police, Abingdon, OX14 1AU
- Deputy Security Officer Apprenticeship at Department for Energy Security & Net Zero, London, UK
- Apprentice Social Care Advisor (Gateway Team) at Calderdale Metropolitan Borough Council, Halifax, UK
- The Royal Navy - Mine Warfare Specialist Apprenticeship at Royal Navy, Portsmouth, Hampshire, PO2 8BY
- Transport Planning - Level 3 at Transport for London (TfL), London
- Traffic Management - Health and Safety Apprentice at AMEY SERVICES LIMITED, Manchester, UK
- Content Creator Apprentice at LILANCH LIMITED, BURY
- Accountancy Apprenticeship - AAT at HARDCASTLE BURTON LLP, HERTS, UK