Customer Service Support apprentice

VIAMASTER TRANSPORT LIMITED · West Yorkshire

Salary
£16,640 a year
Level
Level 3
Duration
1 Year 3 Months
Closes
16 Oct 2026
Qualification
L3 Customer Service Specialist
Training provider
HEART OF YORKSHIRE EDUCATION GROUP

About the role

Responsible for delivering excellent customer service as the main contact for customers, drivers and internal teams. Handles enquiries, delivery bookings and tracking, resolves issues, provides updates, maintains accurate records, and works with planners, warehouse staff and drivers to ensure efficient operations and customer satisfaction.

Duties:

Deliver excellent customer service as the main point of contact for customers, drivers, and internal teams.

Manage customer enquiries and provide timely, professional responses.

Book, monitor, and track deliveries to ensure service requirements are met.

Resolve customer and transport-related issues efficiently and effectively.

Communicate delivery and transport updates to customers and stakeholders.

Maintain accurate transport records and documentation.

Liaise with transport planners, warehouse teams, and drivers to coordinate operations.

Support the smooth and efficient running of daily transport activities.

Ensure customer expectations are met while maintaining service excellence.

Take a proactive approach to problem-solving in a fast-paced environment.

Opportunity to become a permanent member of staff.

Entry requirements

  • GCSE English and Maths at grade 4 or above. Strong communication, IT, attention to detail, organisation, customer care, problem-solving, and administrative skills.

Apply on the employer's site

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