Customer Service Advisor (Insurance) Apprentice
NFU Mutual South Somerset · ILMINSTER, UK
- Salary
- £14,560 a year
- Level
- Level 2
- Duration
- 1 Year 3 Months
- Closes
- 14 Oct 2026
- Qualification
- Customer Service Practitioner Level 2
- Training provider
- YEOVIL COLLEGE
About the role
This apprenticeship offers an excellent opportunity to become a Customer Service Advisor specializing in insurance. You will gain a comprehensive understanding of insurance products and customer service best practices, along with essential office administration skills. Key responsibilities include managing inbound calls, processing policy changes (such as vehicle or address updates, and adding drivers), providing new business quotes, and directing specific insurance queries to the relevant team members. You will also engage with underwriters on policy matters and handle customer inquiries via phone, email, and occasionally in person, including processing payments. This role is ideal for individuals looking to build a strong foundation in the insurance sector.
Entry requirements
- GCSE English (9-4/A*-C) and GCSE Maths (9-4/A*-C). Strong communication, IT, organizational, customer care, problem-solving, and teamwork skills are essential.
More apprenticeships like this
- Retailer Apprentice at Morrisons, Darlington Morton Park
- Butchery Apprentice at Darlington, East Riding of Yorkshire, UK
- Bakery Apprentice at Morrisons, Morley, UK
- Apprentice Sales Negotiator at SMARTMOVE HOMES (DERBYSHIRE) LTD, RIPLEY, UK
- Level 2 Butcher Apprenticeship at KEPAK GROUP LIMITED, Bodmin, UK
- Linde Sales Apprentice at LINDE MATERIAL HANDLING (UK) LIMITED, Basingstoke, UK
- Customer Service Apprenticeship at SPECSAVERS OPTICAL SUPERSTORES LIMITED, Birmingham, UK
- Customer Service Practitioner Level 2 Apprenticeship at FAST TURBO LTD, NN17 5WA