IT Technician Apprenticeship
Hero IT Support · Falmer, Brighton, BN1 9SB
- Salary
- £18,000 a year
- Level
- Level 3
- Duration
- 1 Year 3 Months
- Closes
- 23 Oct 2026
- Qualification
- Level 3 Apprenticeship
- Training provider
- BALTIC TRAINING SERVICES LIMITED
About the role
Hero IT Support is offering an IT Apprenticeship at Level 3. This apprenticeship provides hands-on experience in all areas of technical support, including setting up client accounts, troubleshooting hardware and software issues, and configuring devices. Apprentices will learn to use ticketing systems, troubleshoot with tools like PowerShell and Sara Tools, and perform diagnostics on equipment. The role involves effective communication with clients via email, telephone, and face-to-face. This is a great opportunity to build a solid foundation for a long-term career in IT within a supportive environment. There are potential progression opportunities upon successful completion.
Entry requirements
- GCSE English: 5 (Essential)
- GCSE Math: 4 (Essential)
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Team working
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