Customer Service Advisor Apprenticeship

About the role

This Apprenticeship Programme is an exciting opportunity to kick-start your career with Mazda. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors.

As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves assisting customers in scheduling service appointments, providing information on available services, and answering inquiries; greeting customers in a professional and courteous manner; liaising between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times; learning to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers; coordinating with the parts department to ensure timely availability of required components for service appointments; keeping customers informed of service progress, including any additional repairs or maintenance identified during inspections; handling customer complaints and concerns effectively, striving to achieve satisfactory resolutions; utilising computerised systems to input service orders, generate invoices, and maintain customer records accurately; maintaining a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers; and participating in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness. There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.

Entry requirements

• GCSE English and Maths grade 4 or above. Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Patience, Driving Licence.

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