Customer Service Assistant Apprentice

CURRENCIES 4 YOU LTD · Unit 3 - 5 Sandpitt Road

Salary
£15,600 a year
Level
Level 2
Duration
1 Year 3 Months
Closes
9 Oct 2026
Qualification
Customer Service Level 2
Training provider
HEART OF ENGLAND TRAINING LIMITED

About the role

An amazing opportunity to work with our commission scheme

The chance to join a friendly, supporting and highly experienced team

20 Days Holiday + all Bank Holidays

Offices Globally + international travel

No weekend work

Team building events

Duties:

As a Customer Service Level 2 Apprentice, your typical day involves providing excellent service to customers and supporting the smooth operation of the business. You'll:

Call Potential and existing clients

Keep up to date with an essential database

Use appropriate resources and technology to meet client needs

Gain a full understanding of our services to discuss with potential clients

Understand international markets to contribute to daily briefs and discuss with potential clients

Develop knowledge of relevant regulations and legislations

Provide excellent customer service via all communication platforms

Day to day use of the full Microsoft package

Provide clients with advice, guidance and support whilst managing their expectations

Understand the extended customer journey

Work closely with other departments to ensure tasks are managed accurately and efficiently

Research into customers behaviors including influencing factors such as loyalty, emotion, and culture

Your day as an apprentice will be varied and dynamic, offering valuable opportunities to develop customer service skills while contributing to the success of the business.

Entry requirements

  • GCSE / 5 x GCSE's / 4+.

Apply on the employer's site

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