Customer Service Apprentice

HANSDFREE GROUP LTD · MANCHESTER, UK

Salary
£22,000 a year
Level
Level 2
Duration
1 Year
Closes
9 Oct 2026
Qualification
Customer Service Practitioner Level 2
Training provider
THE GROWTH COMPANY LIMITED

About the role

Handsfree Group, a small, friendly team, are looking for a motivated, Customer Service Apprentice with a particular interest in technology to join their team. This opportunity offers career advancement.

Duties will include dealing with inbound faults and enquiry calls from existing Datalive and Handsfree Group customers, responding to basic technical inquiries for various business-led communications products, and assisting external users with their technical products or services. Apprentices will use provided systems and diagnostic tools to help customers solve issues. Proactive monitoring of customer products to maintain positive health and status is also part of the role, alongside providing excellent customer service and testing applications.

While not critical, an understanding of or willingness to learn Python, Angular, Django, Node, and Google Cloud Platform would be beneficial. Full training and support will be provided by The Growth Company to help apprentices achieve their qualification and reach their full potential. Upon completion, there is a possibility for progression within the company and onto the next level apprenticeship.

Entry requirements

  • GCSE English and Maths at A*-C/9-4. Essential skills include communication, IT, attention to detail, organisation, customer care, team working, enthusiasm, being outgoing, welcoming, interested in technology, time management, knowledge of Microsoft Office, reliability, organisation, and determination.

Apply on the employer's site

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