Customer Service Specialist Apprenticeship

QUICKLINE COURIERS LIMITED · Liverpool, UK

Salary
£15,392 a year
Level
Level 3
Duration
1 Year 3 Months
Closes
30 Oct 2026
Qualification
Level 3 Customer Service Specialist
Training provider
ACCESS FURTHER EDUCATION LIMITED

About the role

This apprenticeship at Quickline Couriers Limited offers a fantastic opportunity to become a Customer Service Specialist. You will liaise with the Transport Department to ensure prompt coverage of new bookings, verify consignment details including customer contact numbers for out-of-hours jobs, and resolve any loading or unloading issues with customers and suppliers to prevent delays and extra charges. All verbal communications with customers regarding additional charges must be confirmed via email. The role involves building strong relationships with assigned customer accounts, encouraging increased spending, and working with the sales team to re-engage non-traders and upsell to existing accounts. You will also participate in regular one-on-one meetings with your line manager and report on customer account activity to management and the team. Upon completion, you will receive an industry-recognised certificate, such as a Level 2 Customer Service Practitioner or Level 3 Customer Service Specialist, along with additional training in communication, problem-solving, and digital skills, demonstrating your ability to deliver excellent customer experiences.

Entry requirements

  • Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working

Apply on the employer's site

More apprenticeships like this