Customer Service Apprentice

TINY TOWN SOFT PLAY LTD · CHESTERFIELD, UK

Salary
£12,480 a year
Level
Level 2
Duration
1 Year
Closes
30 Oct 2026
Qualification
Customer Service Level 2
Training provider
JUNIPER TRAINING LIMITED

About the role

The Customer Service Level 2 Apprentice at Tiny Town Soft Play LTD will be responsible for ensuring a safe, fun, and memorable experience for every child and family. This role involves providing excellent customer service, supporting daily operations, maintaining high cleanliness standards, and fostering a welcoming environment. Key duties include managing customer check-ins and check-outs, assisting families with enquiries, serving food and beverages in the café while adhering to hygiene standards, preparing food and drinks, restocking supplies, monitoring play areas for safety and tidiness, and performing regular cleaning. The apprentice will also assist with birthday parties and events, support opening and closing procedures, promote the company's values, and work collaboratively with the team. Adherence to all company policies regarding safeguarding, health and safety, food hygiene, and data protection is essential. Following successful completion, there may be opportunities for progression to permanent roles such as Team Member, Shift Leader, or Supervisor, with potential for further training in customer service, hospitality, and leisure.

Entry requirements

  • GCSE English and Maths grade 4 or above, or Functional Skills Maths and English Level 2.

Apply on the employer's site

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