IT Service Desk Apprentice

Connect Systems · Chesham

Salary
£19,000/year
Level
Level 3
Duration
17 months
Closes
25 Nov 2026
Training provider
QA

About the role

Embark on an IT career as an IT Service Desk Apprentice with Connect Systems in Chesham. This role is focused on providing rapid support to clients, managing and resolving incoming support requests, and ensuring client uptime. You will be the first point of contact for IT issues, responsible for triaging tickets, performing first-line troubleshooting, and maintaining SLA compliance. Key behaviours include a client-first approach, ownership of tickets, discipline in logging work, curiosity in problem-solving, and being a proactive team player. Responsibilities involve managing service desk tickets, updating clients, liaising with internal teams and third parties, and resolving common IT issues like password resets and Microsoft 365 problems. You will escalate complex issues promptly and contribute to the continuous improvement of internal knowledge and processes. Desirable skills include previous technical support experience, customer service experience, and familiarity with Microsoft 365. The apprenticeship has an approximate duration of 17 months, with potential for permanent employment upon completion, as 90% of QA apprentices secure roles after finishing their programs.

Entry requirements

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject. GCSE Maths and English (or equivalents) at grades 3+ (D or above). Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

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