Technical Support Apprentice

TEAMCo · London, UK

Salary
£16,640 a year
Level
Level 3
Duration
1 Year 3 Months
Closes
24 Nov 2026
Qualification
Information Communication Technician apprenticeship standard
Training provider
SOLVEWAY LIMITED

About the role

Provide first-line IT support across the organisation, setting up and maintaining temporary and fixed computer-based exam centres. Install, configure and maintain systems and equipment to support exams and business operations, applying Cyber Essentials standards to ensure security and reliability.

Duties include preparing and deploying IT equipment, providing technical support during exams, performing site visits for setup, installing servers and network cabling, delivering training to invigilators, managing operating systems and applications, supporting SharePoint for new starters, setting up email accounts, configuring laptops and phones, and providing ongoing hardware and software support. You will also act as the first point of contact for IT queries, troubleshoot issues, and ensure compliance with exam regulations, security protocols, and GDPR.

The apprenticeship involves working towards the Information Communication Technician standard, with training delivered by Solveway.

Entry requirements

  • GCSE English and Maths at grade 4 or above. Desired skills include communication, organisation, presentation, analytical skills, patience, customer care, IT proficiency, administrative skills, logical thinking, initiative, physical fitness, attention to detail, problem-solving, teamwork, and a non-judgemental approach.

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