Customer Advisor
B&Q - Bury St.Edmunds · Bury St.Edmunds, UK
- Salary
- £13,905 a year
- Level
- Level 2
- Duration
- 2 Years
- Closes
- 3 Dec 2026
- Qualification
- Level 2 Customer Service Practitioner
- Training provider
- LIFETIME TRAINING GROUP LIMITED
About the role
Join B&Q as a Customer Advisor and become an expert in home improvement, guiding customers through their projects. You'll be trained to provide exceptional service, manage stock, create appealing displays, and potentially in specialized areas like paint mixing and timber cutting. The role emphasizes understanding customer needs, offering solutions, and turning feedback into service improvements. You'll work collaboratively with your team, ensuring store presentation and safe, compliant operations. B&Q is committed to diversity and inclusion, creating a welcoming environment for all. Benefits include an award-winning pension, ShareSave options, generous holiday allowance, an Employee Assistance Programme, and shopping discounts. This apprenticeship leads to a Level 2 Customer Service Practitioner qualification.
Entry requirements
- Team Working, Organisation Skills
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