Customer Service Apprenticeship

SPECSAVERS OPTICAL SUPERSTORES LIMITED · Banbury, UK

Salary
£17,101.92 a year
Level
Level 2
Duration
1 Year
Closes
5 Nov 2026
Qualification
Level 2 Customer Service Practitioner Apprenticeship Standard

About the role

This is an exciting opportunity to join Specsavers as a Customer Service Apprentice in their Banbury store. You will gain experience in a full-time role with the support of a global brand while earning a real wage. Your responsibilities will include providing customers with top-notch advice, offering a warm welcome, and handling orders and payments. You will also be responsible for answering telephone calls efficiently and advising customers on the status of their orders for hearing aids and glasses. This entry-level position requires you to not have prior experience in the customer service sector. Upon completion of the apprenticeship, you will be a fully-fledged Level 2 Customer Service Practitioner with various career paths within Specsavers, including roles in their call centres, as receptionists, or in meet and greet positions. Specsavers is a leading global optical group with a strong presence worldwide and a dynamic, family-run business ethos.

Entry requirements

  • GCSE Maths at grade 9-3 (A*- D). Desired: Communication skills, Organisation skills, Administrative skills, Team working.

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