Customer Service Apprentice
The Encore Group (Envelopes and Packaging) Ltd · Peterlee
- Salary
- £16,640 a year
- Level
- Level 2
- Duration
- 1 Year
- Closes
- 24 Nov 2026
- Qualification
- Customer Service Practitioner Level 2 Apprenticeship
- Training provider
- EAST DURHAM COLLEGE
About the role
An exciting opportunity to become a Customer Service Apprentice at The Encore Group, a leading manufacturer of printed envelopes and packaging solutions. This role is based in Peterlee and offers a chance to gain valuable experience in customer service and administrative duties. You will be at the forefront of customer interaction, ensuring every experience is positive, professional, and efficient. Key responsibilities include maintaining customer databases, processing orders, preparing job bags for production, and supporting management with daily tasks. You will also handle general administrative duties such as answering phones, filing, and sending post. This apprenticeship provides a solid foundation for a career in customer service and business administration.
Entry requirements
- GCSE English and Maths at grade 4 or above. Strong communication, IT, attention to detail, organisation, customer care, administrative, and teamwork skills are essential.
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