Apprentice Customer Service Advisor
STEVEN EAGELL LIMITED · Ashford, TN24 0SN
- Salary
- £16,640 a year
- Level
- Level 2
- Duration
- 1 Year 3 Months
- Closes
- 2 Nov 2026
- Qualification
- Level 2 Retailer Apprenticeship Standard
- Training provider
- PROVQ LIMITED
About the role
Become a vital part of the aftersales department at Steven Eagell Toyota as a Customer Service Advisor apprentice. You will learn to utilize various systems and technologies to meet customer needs, employing effective questioning and listening skills to build rapport. This role involves understanding internal and external customer needs, adhering to company policies and procedures, and managing customer expectations. You will develop a clear understanding of your role, responsibilities, and performance targets. This apprenticeship also includes residential training to gain transferable skills, with potential for Saturday work on a rota basis. Upon qualification, there are opportunities for career progression within the company.
Entry requirements
- GCSE English & Maths: C/4 or above (Essential). Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Analytical skills, Logical thinking, Team working, Initiative, Non judgemental attitude, Patience.
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