IT Cloud Support Apprentice

INSPIRE ATA LIMITED · London, UK

Salary
£15,392 a year
Level
Level 3
Duration
1 Year 5 Months
Closes
11 Nov 2026
Qualification
IT Cloud Support
Training provider
QA LIMITED

About the role

This apprenticeship offers a fantastic opportunity to become an IT Cloud Support Apprentice with INSPIRET ATA LIMITED. You will be the first point of contact for customer support, managing incoming queries via ticketing systems and live chat. Key responsibilities include logging and assigning support tickets, gathering information from customers, troubleshooting user issues, and escalating them when necessary. You will also monitor ticket progress, ensure customers are updated, and verify that resolutions meet agreed service level agreements (SLAs). The role involves supporting customers in using the platform, responding to live chat, and creating knowledge base articles. You will learn about cloud-based software platforms, develop technical support and customer service skills, and contribute to continuous improvement initiatives. This is a great chance to build strong relationships with customers and internal teams while gaining practical experience in a digital environment.

Entry requirements

  • GCSE 3 of any subject: 4+ (A* - C) (Essential)
  • GCSE Maths & English: 3+ (D or above) (Essential)
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Driving licence & own vehicle

Apply on the employer's site

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