Customer Service Apprenticeship

BLACK COUNTRY RETAIL GROUP LTD · HALESOWEN, B62 8HU

Salary
£12,480 a year
Level
Level 2
Duration
10 Months
Closes
23 Oct 2026
Qualification
Customer Service Practitioner Level 2
Training provider
HALESOWEN COLLEGE

About the role

This apprenticeship offers a fantastic opportunity to gain practical experience in customer service within a retail environment. The successful candidate will be responsible for providing excellent customer service, assisting with the day-to-day running of the shop, and ensuring a positive customer experience. Occasional support may also be required in the adjacent cafe. Key responsibilities include welcoming customers, handling enquiries, processing payments accurately at the till, managing stock, and maintaining a clean and organized shop. For cafe support, duties may involve serving customers, taking orders, clearing tables, and assisting the cafe team. This role is ideal for someone looking to develop strong customer care, communication, and problem-solving skills.

Entry requirements

  • GCSE English: D/3 (Essential)
  • GCSE Maths: D/3 (Essential)
  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills

Apply on the employer's site

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