Customer Service & Operations apprentice
Bright & Beautiful North Tyneside · NORTH SHIELDS, NE29 8EQ
- Salary
- £12,480 a year
- Level
- Level 2
- Duration
- 1 Year
- Closes
- 27 Oct 2026
- Qualification
- Customer Service & Operations Apprenticeship
- Training provider
- GATESHEAD COUNCIL
About the role
This apprenticeship combines customer service and administrative duties with practical housekeeping responsibilities. The successful candidate will handle customer enquiries via phone and email, book appointments, manage customer records, and support onboarding processes. Additionally, they will assist with recruitment administration and general office tasks. A key part of the role involves working with the housekeeping team, undertaking cleaning duties at customer properties when required. This includes preparing cleaning equipment, conducting stock checks, and learning about cleaning procedures, health and safety, and product usage. The role demands strong communication skills, attention to detail, organization, and a positive, reliable attitude. There is potential for progression to a permanent customer service role or a Level 3 apprenticeship upon completion.
Entry requirements
- GCSE English: 4, GCSE Maths: 4
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