Customer Service Apprentice

PROTEC INTERNATIONAL LIMITED · Macclesfield, UK

Salary
£17,000 a year
Level
Level 2
Duration
1 Year
Closes
24 Nov 2026
Qualification
Intermediate Apprenticeship
Training provider
CHESHIRE COLLEGE SOUTH AND WEST

About the role

This apprenticeship is designed to develop customer service skills in a busy environment. The successful applicant will learn how to support customers across multiple communication channels, process requests accurately, resolve routine queries, and work as part of a team to deliver a consistently high standard of service.

Responsibilities include completing day-to-day activities accurately, answering inbound customer calls professionally, resolving customer queries, processing orders, and escalating issues when required. The apprentice will also handle quotations within agreed timeframes, use provided tools like Dynamics for customer interactions, manage individual cases, and collaborate with other departments. Maintaining company equipment and demonstrating professional personal standards are also key. Continuous learning and self-development are encouraged.

Entry requirements

  • GCSE English and Maths at grade 4/C or above. Strong communication skills, attention to detail, team working abilities, motivation, and a willingness to learn are essential.

Apply on the employer's site

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