B&Q Customer Advisor Apprenticeship

B&Q - York (Clifton Moor) · Clifton Moor Retail Park, YO30 4XU

Salary
£10,899 a year
Level
Level 2
Duration
1 Year 3 Months
Closes
6 Nov 2026
Qualification
Customer Service Practitioner Level 2
Training provider
LIFETIME TRAINING GROUP LIMITED

About the role

Embark on a career as a Customer Advisor with B&Q, a leading home improvement and garden living retailer. This apprenticeship offers a fantastic opportunity to gain real-world experience while learning and developing essential customer service skills. You will be at the forefront of customer interaction, approaching them naturally, understanding their needs, and providing effective solutions. Your role will involve working collaboratively with colleagues across the store, transforming challenging customer situations into positive experiences, and actively encouraging feedback to enhance service. You will be trained to utilize all available tools and systems to maximize sales and ensure a thorough understanding of store processes. Maintaining safety and compliance with policies are paramount. This position is primarily based within the Garden Centre, adapting to seasonal changes and ensuring an inspiring shopping environment for customers. B&Q is committed to diversity and inclusion, valuing every individual and providing equal opportunities. You will work towards the Level 2 Customer Service Practitioner qualification.

Entry requirements

  • None required

Apply on the employer's site

More apprenticeships like this