IT Apprentice

BDR Voice & Data Solutions Ltd · Stratford-upon-Avon

Salary
£18,000 per annum
Level
Level 3
Duration
17 months
Closes
3 Nov 2026
Qualification
ICT Level 3
Training provider
QA

About the role

BDR Voice and Data Solutions Ltd is seeking a motivated and enthusiastic ICT Level 3 Apprentice to join their First Line Incident Management Team. This is an excellent opportunity for someone starting their career in IT and telecommunications, gaining hands-on experience while working towards a recognized qualification. You will be the first point of contact for customers, learning how to diagnose, resolve, and escalate technical issues while delivering a professional and friendly service. Responsibilities include acting as first-line support, logging and categorizing incidents, providing basic technical support for IT systems, hardware, network and connectivity issues, and voice and telephony services. You will troubleshoot using knowledge bases and guidance from senior engineers, escalate unresolved incidents, communicate clearly with customers, and maintain accurate documentation. The ideal candidate will have a genuine interest in IT, strong communication skills, a willingness to learn, good problem-solving skills, and basic IT knowledge. No previous IT experience is required as full training will be provided. The company offers benefits such as trips abroad, staff nights out, and breakfast.

Entry requirements

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, GCSE Maths and English (or equivalents) at grades 3+ (D or above). Must not hold an existing qualification at the same or higher level in a similar subject.

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