IT Support Apprentice
B D R VOICE & DATA SOLUTIONS LTD · STRATFORD UPON AVON, UK
- Salary
- £18,000 a year
- Level
- Level 3
- Duration
- 1 Year 5 Months
- Closes
- 3 Nov 2026
- Qualification
- IT Support
- Training provider
- QA LIMITED
About the role
This IT Support Apprentice role at B D R VOICE & DATA SOLUTIONS LTD offers a fantastic opportunity to begin a career in IT. You will be the first point of contact for customers, learning to diagnose, resolve, and escalate technical issues. Key duties include acting as first-line support via phone, email, and ticketing systems, logging and prioritizing incidents, and providing basic technical support for IT systems, hardware, network, and telephony services. You will use knowledge bases and guidance from senior engineers for troubleshooting and escalate issues when necessary. Excellent communication skills are vital to keep customers informed of progress. The apprenticeship is for 1 year and 5 months, based in Stratford upon Avon, with a salary of £18,000 per year. The training provider is QA LIMITED.
Entry requirements
- GCSEs in Maths and English (grade 4+ for any subject, grade 3+ for Maths and English) are essential. Strong communication skills, IT skills, attention to detail, and problem-solving abilities are also required.
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