Customer Service Practitioner Apprentice
Sala Thai Kitchen · St. Albans, UK
- Salary
- £14,976 to £23,793.12 a year
- Level
- Level 2
- Duration
- 1 Year
- Closes
- 25 Oct 2026
- Qualification
- Customer Service Practitioner Standard Level 2
- Training provider
- OAKLANDS COLLEGE
About the role
Sala Thai Kitchen is seeking a Customer Service Practitioner Apprentice to create a warm, welcoming experience for guests and support front-of-house operations. This apprenticeship follows the ST0072 Customer Service Practitioner standard, leading to a Level 2 qualification. You will gain knowledge, skills, and behaviors to deliver high-quality service, with eligibility for Professional level membership with the Institute of Customer Service upon completion. Responsibilities include greeting customers, managing bookings and enquiries, supporting service, processing orders, resolving issues, maintaining product knowledge, and promoting the restaurant's offerings. The role emphasizes treating every customer as an individual and upholding Sala Thai's service culture and values. Essential requirements include GCSEs in English and Maths at Level 2-9. Key skills include communication, IT, attention to detail, organisation, customer care, problem-solving, presentation, administration, numerical analysis, and teamwork.
Entry requirements
- GCSE English and Maths at Level 2-9
More apprenticeships like this
- Hospitality Supervisor Apprentice at Sala Thai Kitchen, St. Albans, UK
- Production Chef Apprentice at Sala Thai Kitchen, St. Albans, UK
- Commis Chef Apprentice at Sala Thai Kitchen, St. Albans, UK
- Retailer Apprentice at Morrisons, Darlington Morton Park
- Butchery Apprentice at Darlington, East Riding of Yorkshire, UK
- Bakery Apprentice at Morrisons, Morley, UK
- Apprentice Sales Negotiator at SMARTMOVE HOMES (DERBYSHIRE) LTD, RIPLEY, UK
- Level 2 Butcher Apprenticeship at KEPAK GROUP LIMITED, Bodmin, UK