Customer Service Apprentice
Sandwell Metropolitan Borough Council · Smethwick, UK
- Salary
- £15,392 a year
- Level
- Level 2
- Duration
- 1 Year 3 Months
- Closes
- 19 Oct 2026
- Qualification
- Customer Service Practitioner Level 2
- Training provider
- SANDWELL COLLEGE
About the role
An exciting opportunity has arisen to join Sandwell Council's Floating Support Service. This rewarding role will support vulnerable residents to maintain independence, access services and improve their wellbeing. You will gain valuable skills whilst supporting individuals and families with housing-related and independent living needs.
As an Apprentice in the Floating Support Service, you will learn how to support customers to access services and maintain independent living, assist with assessing customer needs and developing support plans, and provide advice, information, and signposting to appropriate services. You will also help customers access education, training, employment and community opportunities, and work with partner organisations including housing providers, health services and voluntary agencies. Maintaining accurate records and case notes using council systems, assisting with gathering information, monitoring outcomes and producing reports, and supporting customers to maximise their wellbeing and independence are also key duties. You will promote equality, inclusion and excellent customer service at all times, develop effective working relationships with customers, colleagues and external organisations, and provide general administrative support to the Floating Support team, including arranging meetings, taking minutes, and preparing documents.
Entry requirements
- GCSE English Language A-C/9-4, GCSE Maths A-C/9-4. Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Team working, Patience, Maintain confidentiality, Data Protection, Flexible attitude, Able to prioritise, Willingness to learn, Reliable, Empathy, Time management
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