Customer Service Apprentice

About the role

We are seeking a motivated and enthusiastic Customer Service Apprentice to join the team at Sandwell Metropolitan Borough Council. This is an excellent opportunity for someone looking to start a career in customer service while gaining a recognised Level 2 Customer Service Practitioner qualification. The role involves answering telephone calls, responding to customer enquiries professionally, providing first-class customer service, assisting with product information and order updates, supporting the sales team, building positive relationships, processing invoices, and maintaining records. The apprentice will also assist with stock checks, inventory levels, and updating customer records. Duties include handling customer queries, resolving issues where appropriate, and working closely with colleagues to ensure a high level of service. The apprenticeship includes full participation in training and development activities.

Entry requirements

• GCSE English and Maths at grade 4 or above. Strong communication, IT, attention to detail, organisation, customer care, problem-solving, presentation, administrative, number, analytical, logical, teamwork, creative, initiative, and non-judgemental skills are essential.

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