Digital Customer Experience Apprentice

Fluent Technology · Fully remote

Salary
£22,000 per annum
Level
Level 3
Duration
16 months
Closes
29 Oct 2026
Qualification
Level 3 Digital and AI Support

About the role

Fluent Technology is seeking a Digital Customer Experience Apprentice to join their remote team. This role involves creating training content for the Training Academy, assisting customers through the support channel, and collaborating with the customer success team to ensure customers maximize the platform's value. The apprenticeship aligns with the Level 3 Digital and AI Support standard, integrating formal learning with practical job experience. Responsibilities include recording screen walkthroughs, utilizing AI tools for content creation, handling customer queries, maintaining customer records in HubSpot, identifying low adoption customers, supporting communication efforts, and using AI for drafting and summarization. Entry requirements include 3 GCSEs at grades 4+ and Maths/English GCSEs at grades 3+. The role offers a pension, potential bonus, 25 days holiday, an employee assistance scheme, and paid trips to Belfast twice a year. A significant majority of QA apprentices secure permanent employment upon completion.

Entry requirements

  • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject. GCSE Maths and English (or equivalents) at grades 3+ (D or above). Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.

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