Technical Support Apprentice

TECTRONIKS LTD · NOTTINGHAM, UK

Salary
£19,000 a year
Level
Level 3
Duration
1 Year 1 Month
Closes
16 Oct 2026
Qualification
Customer Service Specialist Level 3 Apprenticeship
Training provider
GLP TRAINING LTD

About the role

The Technical Support Apprentice at TECTRONIKS LTD will provide customer-focused support for wireless temperature monitoring systems. This 13-month development program will equip the apprentice with essential skills in fault diagnosis, system support, customer guidance, and technical problem-solving. Key responsibilities include creating and managing support cases, providing first-line support via email and telephone, setting up new customers on the company portal, and shadowing senior colleagues on fault diagnosis. As competence grows, the apprentice will independently diagnose faults, configure mapping systems, support customers with system installations, and assist with returned product assessments. The role also involves contributing to knowledge-base articles and identifying recurring issues for product improvement. The ideal candidate will possess strong communication, IT, organizational, customer care, problem-solving, analytical, and teamwork skills, along with an awareness of cyber security and GDPR.

Entry requirements

  • Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Team working, Awareness of Cyber security, Awareness of GDPR

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