Technical Helpdesk IT Support Technician Apprentice

EDUCATION & IT LIMITED · Birmingham, UK

Salary
£15,600 a year
Level
Level 3
Duration
1 Year 3 Months
Closes
16 Oct 2026
Qualification
Digital Support Technician Level 3 Apprenticeship Standard
Training provider
TRANSWORLD PUBLICATIONS SERVICES LIMITED

About the role

Join EDUCATION & IT LIMITED as a Technical Helpdesk IT Support Technician Apprentice in Birmingham. This Level 3 apprenticeship offers a comprehensive training program to develop your IT support skills. You will be responsible for logging and resolving support calls on the helpdesk, tackling IT issues, and escalating complex problems to the appropriate teams. The role also involves traveling to external customer sites to provide on-site IT support. A full UK driving licence is essential. You will gain hands-on experience in diagnosing and resolving hardware and software issues, responding to technical requests, and providing clear explanations to users in non-technical terms. The apprenticeship includes training at Protocol B3 2NH one day per month, with on-site training also provided by the employer. This is a fantastic opportunity to build a career in IT within a nurturing environment, with potential progression to a team leader role. An enhanced DBS check will be completed.

Entry requirements

  • GCSE English and Maths at grades 4-9. A full UK driving licence is essential. Some prior exposure to IT problems is ideal.

Apply on the employer's site

More apprenticeships like this