IT Helpdesk Apprentice
Portal Technologies · Stirling
- Salary
- £18,000 per annum
- Level
- Level 3
- Duration
- 10 - 12 months
- Closes
- 28 Oct 2026
- Qualification
- SCQF Level 6
- Training provider
- QA
About the role
Portal Technologies is seeking a motivated IT Helpdesk Apprentice to join their Service Desk team. This apprenticeship offers hands-on experience in IT support, cyber security, cloud services, websites, and telecoms, leading to an industry-recognised qualification. Key responsibilities include providing first-line IT support, managing support tickets, setting up user accounts and devices, assisting with cyber security monitoring, and supporting website and telecoms administration. The ideal candidate is passionate about IT and cyber security, possesses strong communication and problem-solving skills, and is eager to learn. Full training will be provided, with desirable knowledge in Microsoft 365, Windows 11, and networking basics. Upon completion, apprentices gain valuable work experience and a nationally recognised qualification at SCQF Level 6. Potential career progression includes roles like IT Support Technician or Cyber Security Technician.
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