IT Apprentice

OXFORD DIRECT SERVICES LIMITED · Oxford, UK

Salary
£16,154 a year
Level
Level 3
Duration
1 Year 6 Months
Closes
14 Oct 2026
Qualification
Level 3 Digital Support Technician
Training provider
ABINGDON AND WITNEY COLLEGE

About the role

Looking for your first step into IT? Join ODS as a Digital Support Technician Apprentice and earn while you learn. You'll gain a nationally recognised Level 3 qualification, receive support from experienced mentors, and develop real-world skills in technical support, customer service and digital technologies.

Duties:

Provide 1st line IT support for issues and queries raised through the IT Service Desk

Support users by diagnosing and resolving IT, system and application problems

Follow support requests through to completion and keep users updated on progress

Contribute to and maintain the ICT knowledge base, including work instructions and guidance documents

Assist with the implementation of hardware, software and infrastructure projects

Work alongside experienced ICT professionals to develop technical skills and knowledge

Attend training, complete coursework and maintain apprenticeship learning records

Meet regularly with a mentor and take part in apprenticeship development activities

Learn about ODS services and contribute positively as part of the ICT team

Entry requirements

  • GCSE English and Maths at grade 4 or above

Apply on the employer's site

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